FAQ

🌿 1. What types of planters do you sell?

We offer a curated selection of indoor and outdoor planters, including:

  • Terracotta pots

  • Fiberstone planters

  • Cast stone containers
    Each piece is chosen for its aesthetic character, material durability, and compatibility with modern living spaces.

🚚 2. Do you ship across the UK and internationally?

Yes!

  • UK delivery: £5.99 flat rate. Free on orders over £50.

  • International delivery: £20 flat rate. Free on orders over £250.
    We ship to most major destinations. If your country isn’t listed at checkout, feel free to contact us for a custom quote.

⏱ 3. How long will my order take to arrive?

  • UK orders typically arrive within 2–4 business days after dispatch.

  • International orders take 7–15 business days, depending on customs and local postal services.
    Processing time: 1–2 business days.

🔍 4. Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking number via email so you can follow your parcel’s journey in real time.

♻️ 5. What is your return policy?

We offer 30-day free returns. If you’re not satisfied with your purchase, you can return it for a full refund or exchange — no questions asked (UK only).
International customers may be responsible for return shipping.

For full details, see our Return & Refund Policy.

💳 6. What payment methods do you accept?

We accept all major debit and credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal
    All payments are processed securely via Shopify’s encrypted checkout.

📦 7. How are the planters packaged?

We use impact-resistant, eco-conscious packaging designed to protect fragile materials like ceramic and stone. Each order is double-checked before dispatch to ensure safe delivery.

🪴 8. Can your planters be used outdoors?

Yes! Most of our planters are frost-resistant and weatherproof, perfect for patios, balconies, and gardens. Specific care instructions are provided on each product page.

📬 9. My item arrived damaged — what should I do?

We’re sorry! Please email us at rathecom@s7jk9.com with:

  • Your order number

  • Photos of the damaged item and packaging
    We’ll arrange a replacement or full refund immediately.

🧾 10. Can I place a bulk or wholesale order?

Yes — we love working with interior designers, landscape architects, and hospitality clients.
Please email us at rathecom@s7jk9.com with your project details.

❓Still have questions?

We’re happy to help.
📧 Email: rathecom@s7jk9.com
📞 Call: +44 7798 374231
🕘 Mon–Fri: 9:00 AM – 6:00 PM (GMT)

RATHECOM LTD — Practical beauty, rooted in care.