Contact

We’re here to assist you every step of the way — whether you're choosing the perfect planter or have a question after delivery. At RATHECOM LTD, we believe great service is just as important as great design.

📍 Company Information

Legal Business Name: RATHECOM LTD
Company Registration Number: 16503650
Registered Address:
25 Griffin Avenue
Canvey Island
Essex
England
SS8 8BE

Legal Representative: Samuel William Gee

📞 Customer Support

Have questions about your order, our products, or anything else? We're ready to help.

Phone: +44 7798 374231
Email: rathecom@s7jk9.com
Website: www.s7jk9.com

⏰ Service Hours

Customer Service Availability:
🕘 Monday – Friday: 9:00 AM – 6:00 PM (GMT)
📪 Saturday, Sunday & Public Holidays: Closed

We respond to all inquiries within 24 hours during business days.

🛒 Order Support

If you're reaching out about an order, please include the following in your message:

  • Full Name used during purchase

  • Order Number (e.g. #S7JK12345)

  • A brief description of your issue or request

  • Optional: Photo(s) of product if related to damage or defect

This allows us to resolve your issue quickly and effectively.

🤝 Wholesale & B2B Inquiries

We proudly support landscape designers, garden centers, and interior professionals. If you’re interested in wholesale or trade partnerships, please contact us with the subject line:
📩 “Wholesale Inquiry”
at rathecom@s7jk9.com

🧾 Legal & Policy References

All policies are designed in compliance with Shopify standards and UK consumer law.

🌿 Need help choosing a planter? Curious about a texture or color?
Don’t hesitate — we’re just an email or call away.

Thank you for supporting independent design.
– The RATHECOM Team